Shipping Policy
Last updated: December 2024
Processing Time
7-10 business days
Shipping Time
3-7 business days
Delivery Area
Pan India & International
Shipping Fee
₹199 (Flat rate)
1. Processing Time
Since each portrait is handmade, please allow adequate time for creation:
- Standard Orders: 7-10 business days for creation
- Rush Orders: 3-5 business days (additional charges apply)
- Processing begins after payment and photo approval
- Digital proof sent before final production (adds 1-2 days for approval)
2. Domestic Shipping (India)
| Region | Delivery Time | Cost |
|---|---|---|
| Metro Cities | 3-5 business days | ₹199 |
| Other Cities | 5-7 business days | ₹199 |
| Remote Areas | 7-10 business days | ₹249 |
3. International Shipping
We ship worldwide! International shipping rates vary by destination:
- Asia & Middle East: ₹999 - ₹1,499 (7-14 business days)
- USA, UK, Europe: ₹1,499 - ₹2,499 (10-21 business days)
- Rest of World: Contact us for rates
- Customs duties and import taxes are the responsibility of the recipient
4. Packaging
We take great care in packaging your artwork:
- Portraits are wrapped in acid-free tissue paper
- Sturdy cardboard backing for protection
- Bubble wrap and secure outer packaging
- "Fragile" and "Do Not Bend" labels applied
- Gift packaging available on request
5. Order Tracking
- Tracking number provided via email once shipped
- Track your order through our website or carrier's website
- SMS updates for domestic orders
- Contact us if tracking shows no movement for 5+ days
6. Delivery Issues
In case of delivery problems:
- Damaged Package: Document with photos, contact us within 48 hours
- Lost Package: We'll file a claim and reship or refund
- Wrong Address: Customer responsible if incorrect address provided
- Unclaimed Packages: Returned packages may incur reshipping fees
7. Express/Rush Shipping
Need your portrait faster? We offer express options:
- Rush processing (3-5 days): Additional ₹999
- Express shipping (1-3 days): Additional ₹499
- Contact us for urgent requirements
- Rush orders subject to artist availability
8. Contact for Shipping Queries
For shipping questions, email us at: shipping@portraitkart.com