Shipping Policy

1. Processing Time

Since each portrait is handmade, please allow adequate time for creation:

• Standard Orders: 7-10 business days for creation
• Rush Orders: 3-5 business days (additional charges apply)
• Processing begins after payment and photo approval
• Digital proof sent before final production (adds 1-2 days for approval)

2. Domestic Shipping (India)

3. International Shipping

We ship worldwide! International shipping rates vary by destination:

• Asia & Middle East: ₹999 - ₹1,499 (7-14 business days)
• USA, UK, Europe: ₹1,499 - ₹2,499 (10-21 business days)
• Rest of World: Contact us for rates
• Customs duties and import taxes are the responsibility of the recipient

4. Packaging

We take great care in packaging your artwork:

• Portraits are wrapped in acid-free tissue paper
• Sturdy cardboard backing for protection
• Bubble wrap and secure outer packaging
• "Fragile" and "Do Not Bend" labels applied
• Gift packaging available on request

5. Order Tracking

• Tracking number provided via email once shipped
• Track your order through our website or carrier's website
• SMS updates for domestic orders
• Contact us if tracking shows no movement for 5+ days

6. Delivery Issues

In case of delivery problems:

• Damaged Package: Document with photos, contact us within 48 hours
• Lost Package: We'll file a claim and reship or refund
• Wrong Address: Customer responsible if incorrect address provided
• Unclaimed Packages: Returned packages may incur reshipping fees

7. Express/Rush Shipping

Need your portrait faster? We offer express options:

• Rush processing (3-5 days): Additional ₹999
• Express shipping (1-3 days): Additional ₹499
• Contact us for urgent requirements
• Rush orders subject to artist availability

8. Contact for Shipping Queries

For shipping questions, email us at: shipping@portraitkart.com